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How can I return my order?

The goods are returned via a local courier or collection point / box.

When will I get my money back?

If you request money back for the goods, they will be sent to your account number within 14 days. If you paid by card, the payment will be refunded within 14 days.

Is a direct exchange of returned goods possible?

Yes, we often exchange the product for a different size. Either in the form of a courier, when he brings one package and takes the other, or in the form of a Packet collection point, where you take the old package and pick up a new one.

Free size exchange

For our customers, we offer an above-standard service in the form of a free replacement of an unsuitable size.